Legal Information

Privacy Policy

Last updated: 9th July 2026

Who we are

Littleover Chiropractic Clinic is a trading name of Littleover Chiropractic Clinic Limited (company number 7215051), a private limited company registered in England and Wales. Our clinic address is 569A Burton Road, Littleover, Derby DE23 6FW.

Littleover Chiropractic Clinic Limited is the data controller for the personal information we collect through this website. The company director is Michael John Whatling.

If you have any questions about how we handle your data, you can contact us at:

• Email: enquiries@littleoverchiropractic.co.uk

• Phone: 01332 768 408

• Post: 569A Burton Road, Littleover, Derby DE23 6FW

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What information we collect

We may collect the following types of personal information through this website:

Information you give us directly

• Your name, email address, phone number and message when you use our contact form.

• Your name, email address, phone number, date of birth and health information when you book an appointment through our online booking system Jane Software Inc. (Jane App).

Information collected automatically

• Technical data such as your IP address, browser type, device type and operating system.

• Information about how you use our website, including pages visited and time spent, collected through cookies and similar technologies (see our Cookie Policy below).

The Personal Data We Process And What We Do With It

We record and use the following personal data: name, company name, address, telephone numbers, email address, date of birth and General Practitioner. Additionally, we record and use health information including past and present medical history, diagnosis, and treatment particulars. We may also record employment details and family, lifestyle and social circumstances. Information will be held both manually and electronically.

How we use your information

We use your personal information for the following purposes:

• To respond to enquiries you submit through our contact form.

• To process and manage appointment bookings made through our online booking system.

• To provide you with chiropractic care and sports therapy treatment.

• To send you appointment reminders and follow-up communications related to your care.

• To improve our website and understand how it is used.

• To comply with legal and regulatory obligations.

Legal basis for processing

Under UK GDPR, we process your personal data on the following legal bases:

• Consent — when you submit a contact form or voluntarily provide your information.

• Contract — when processing is necessary to provide the services you have requested (e.g. booking and attending an appointment).

• Legitimate interest — when processing is necessary for our legitimate business interests, such as improving our website and services.

• Legal obligation — when we are required to process data to comply with the law (e.g. maintaining clinical records as required by the General Chiropractic Council).

Health data

As a healthcare provider, we may collect and process special category data, including information about your physical health. This data is processed on the basis of your explicit consent and because it is necessary for the provision of healthcare. Health data collected through the booking system is stored and managed by Jane App (see Third-Party Services below). Clinical records maintained at the clinic are kept securely in accordance with GCC and ICO guidance.

Chiropractors must maintain records about patients for eight years from a patient’s last visit. If the patient is a child, records must be kept until their 25th birthday or 26th birthday if aged 17 at the end of treatment.

Third-party services

We use the following third-party services that may process your personal data:

Jane Software Inc. (Online Booking System)

Our online appointment booking is provided by Jane App. When you book an appointment, your personal and health information is processed and stored by Jane in accordance with their privacy policy. Jane stores data on servers located in Canada. Jane is compliant with PIPEDA (Canadian privacy law) and has measures in place to protect personal data transferred internationally.

Jane’s privacy policy: https://jane.app/privacy-policy

Framer (Website Hosting)

Our website is hosted by Framer B.V. Framer may collect technical data such as IP addresses and usage statistics. Framer’s privacy policy: https://www.framer.com/legal/privacy

Google (Analytics and Maps)

We may use Google Analytics to understand how visitors use our website, and Google Maps to display our clinic location. Google may set cookies on your device. Google’s privacy policy: https://policies.google.com/privacy

How long we keep your data

We retain your personal data only for as long as necessary for the purposes described above:

• Appointment and booking data: retained by Jane in accordance with their data retention policy and our clinical record-keeping obligations.

• Clinical records: retained for a minimum of 8 years from the date of last treatment (or longer where required, for example for patients treated as minors).

• Website analytics data: retained for a maximum of 26 months (if Google Analytics is used).

Your rights

Under UK GDPR, you have the following rights:

• The right to access the personal data we hold about you.

• The right to ask us to correct inaccurate data.

• The right to ask us to delete your data (subject to our legal obligations to retain clinical records).

• The right to restrict or object to how we process your data.

• The right to data portability (receiving your data in a usable format).

• The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at enquiries@littleoverchiropractic.co.uk. We will respond within one month.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of the most recent update shown above.